Shipping

Thank you for shopping with Lumino! We are committed to providing fast, reliable, and affordable shipping for all your women’s and children’s clothing orders within Australia. Below is a detailed overview of our shipping policy, including shipping options, processing times, costs, and more. If you have any questions, please contact us at support@lumino.co..

Order Processing Time

All orders will be processed within 1-2 business days (Monday to Friday, excluding public holidays). Processing time includes verifying your order details, preparing your items (including careful packaging to protect your women’s and children’s clothing), and dispatching them to our shipping partners. Please note that orders placed after 2:00 PM Australian Eastern Standard Time (AEST) will be processed the next business day.

Shipping Options & Costs

We offer two convenient shipping options to all Australian states and territories, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, and regional areas:
  • Standard Shipping
  • Delivery Time: 3-7 business days after dispatch

Delivery Coverage

We ship to all addresses within Australia, including PO boxes and parcel lockers. Please ensure your shipping address is accurate and complete (including unit numbers, suburb, and postcode) to avoid delivery delays or issues. For remote regional areas, delivery may take an additional 1-3 business days beyond the standard/express delivery timeframe.

Order Tracking

Once your order is dispatched, we will send you a confirmation email containing a tracking number and a link to track your package. You can also track your order by visiting our "Track Order" page and entering your order number and email address. If you do not receive a tracking number within 3 business days of placing your order, please contact us at support@lumino.co..

Delivery Delays & Issues

We strive to deliver your order on time, but occasional delays may occur due to force majeure factors (such as public holidays, extreme weather, courier delays, or high order volumes). If your order is delayed by more than 3 business days beyond the estimated delivery time, please contact our team at support@lumino.co. and we will assist you with tracking and resolving the issue.

International Shipping

Currently, we only offer shipping within Australia. We are working towards expanding our shipping services to international destinations in the future. For updates on the availability of international shipping, please follow our social media or contact us at support@lumino.co..

Returns & Exchanges

If you need to return or exchange your order, please refer to our Returns & Exchanges Policy. Please note that shipping costs for returns are the responsibility of the customer, unless the item is faulty or we made a mistake with your order. For more details, please contact us at support@lumino.co..
At Lumino, we want you to receive your women’s and children’s clothing quickly and safely. If you have any other questions about our shipping policy, please feel free to contact us — we are here to help!