Contact Us

Contact Us - Lumino

Thank you for choosing Lumino — your go-to destination for stylish and comfortable women’s and children’s clothing in Australia. We are here to answer any questions, address any concerns, or receive your feedback, and we are committed to providing every customer with a warm and timely service experience.
Whether you need assistance with sizing, order tracking, returns, product inquiries, or any other needs related to your Lumino shopping experience, our team is ready to help. Below are the most convenient ways to get in touch with us:

Get in Touch

  • Email Support: Please send detailed information to support@lumino.co. — we read and respond to every inquiry, and you can expect a reply within 1-2 business days.
  • Contact Form: Fill out the form below with your name, email, and message, and we will get back to you as soon as possible. This is the best way to share detailed questions or feedback related to women’s and children’s clothing.

Business Hours (Australian Eastern Standard Time - AEST)

Monday - Friday: 9:00 AM – 5:00 PM Saturday - Sunday: Closed Public Holidays: Closed (we will respond to your messages on the next business day)

Frequently Asked Questions

Before contacting us, you may find answers to common questions here:
  • What sizes do you offer for women’s and children’s clothing? — We offer a variety of size options, including women’s sizes (6-16) and children’s sizes (0-14), with a detailed size guide on each product page.
  • What is your return policy? — We accept returns within 30 days of receipt, provided the items are unused, unworn, and with original tags intact. For more details, please visit our Returns & Exchanges page.
  • Do you offer shipping across Australia? — Yes! We provide standard and express shipping services covering all Australian states and territories, including Sydney, Melbourne, Brisbane, Perth, and regional areas.
At Lumino, we value your trust and feedback — these help us optimize our products and services for you and your family. We look forward to hearing from you soon! 💛

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